Starting a return is easy — open your order in Your Account (or use the link in your order confirmation email) and request a return. We'll email you the next steps. Any questions, contact support@flex-appeal.co.uk.
Unused stock items can be returned within 14 days in their original, resaleable condition — they must not have been used, fitted or damaged, and must come back as supplied. Return carriage is at your cost, and we'll refund the price paid less the original carriage charge.
Returns after 14 days may be accepted at our discretion and are subject to a 25% restocking fee.
Made-to-order items are non-returnable. Manufactured-to-order products (for example Master-Clip and other made-to-order lines) are produced specifically for your order, so they can't be returned or refunded unless faulty, or unless we've agreed a return with you in advance.
Faulty, damaged or incorrect items. If something arrives faulty, damaged or isn't what you ordered, just contact us and we'll put it right — a replacement or full refund including any return postage, at no cost to you.
Refunds are issued to your original payment method once we've received and checked the return, normally within 5 working days.
This policy does not affect your statutory rights.
